General
These terms and conditions will apply to all transactions placed online. Prices
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice. Orders
Presently we accept orders online. All credit /debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo, we do not accept Amex cards. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. Delivery
We will post goods anywhere in the World. See our Shipping Information section for details and prices.
In the event that we are unable to supply your goods quickly we will inform you as soon as possible and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us. Liability in such cases is limited to the value of those items and any foreseeable consequential loss. Return of goods
We want you to be entirely satisfied with every purchase made from Downtown Clothing we strive to offer you excellent quality, value and service at all times. We accept there may be several types of returns, please contact us before returning goods to make sure we know they are being returned and the reason for their return. Unwanted products being returned. If you have changed your mind regarding goods received, send the item(s) back to us with the original packaging and labeling attached. Subject to the goods being returned to us and accepted by us as being in an unused condition and complete, we will refund the cost of the item(s), less any postage costs (minimum charge of £3.50) incurred by Downtown Clothing in sending the goods to you initially, if sent by our free delivery service. If you have paid for delivery (on orders below £50.00) there will be no deduction. Any goods returned by you which are not faulty and you do not require an exchange will be subject to a deduction from the refund due to you the value of the initial incurred postage cost (minimum charge of £4.50). Customers who select the Special Delivery option will not be eligible for refund for the Special Delivery postage charge applied. Exchange of goods Any customer who sends a product back to us for exchange which is not faulty will be liable to pay postage charges incurred by us for the return of the replacement product (minimum charge of £5.00). If the postage charge is likely to be more than the minimum charge this will be agreed with the customer before the replacement is sent. Unused faulty products to be returned If you wish to return any unused item due to it being faulty, please return the product to us and give details of the fault in writing. We or upon reference to the manufacturer,will then assess the fault, if we or the manufacturer agree there is a fault we will offer an exchange or a refund of the full cost including any agreed postage charges incurred by you in their retrurn. We will refund only agreed costs of postage charges incurred by you in connection with your return, please contact us before you make your return. Used faulty products to be returned If you wish to return any item which has developed a fault after use, please return the product to us and give details of the fault in writing. We will assess the fault then and if we and/or the manufacturer agree there is a fault we may offer a repair, or an exchange where the fault is agreed as a manufacturing fault. Goods are to be returned at the purchasers expense unless a warranty claim is being made. Please ensure the goods are returned in a clean condition, if in our opinion the goods are not clean they will be returned to you without any inspection by our staff. Distance Selling Regulations
You have a right to cancel your order within 7 working days following the day after the date of delivery for any unused item purchased through the website. To cancel any order, you can phone, e-mail, fax or write to us quoting your name or order number. You should take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is agreed as faulty or incorrect. Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice. Security
Our payment forms are secure and protected by 128 bit SSL and are hosted by our transaction provider. You can be assured that our full online trading site uses the standard means of internet security that, as consumers, we all like to see in place. |
